Terms & Conditions
Order and Payment Process & Terms and Conditions
Date of Last Revision: April 4, 2020
GrandDog Bakery and its affiliates provide their services to you subject to the following conditions. If you visit or shop at GrandDog Bakery .com, you accept these conditions. Please read them carefully. In addition, when you use any current or future GrandDog Bakery service or visit or purchase from any business affiliated with GrandDog Bakery , whether or not included in the GrandDog Bakery web site, you also will be subject to these guidelines and conditions applicable to such service or business.
PLACING AN ORDER
Once you place an order at GrandDog Bakery , it will be entered into our system, and your credit card will be charged for the cost of baking the product and any design time or rush charges discussed, if applicable. If you have received a shipping quote, you may also be charged for shipping and handling at this time.
If you are sending a check, please send it to GrandDog Bakery 2722 Reunion Blvd, Austin, TX 78737 Attn: Accounting Dept. We cannot begin working on your order until we have payment or until other plans have been specifically made, in writing, in advance.
In the event that you need to cancel your order, we will strive to do our best to help.
If your order is already in production, we cannot stop or change it. If production has already begun, you will be charged the original amount quoted for your order. We will, however, make every attempt to cease production in a manner which would save as much expense as possible. We will keep you notified of any charges that will be incurred in these instances.
GrandDog Bakery uses 3rd party shipping carriers and will charge the customer shipping and handling charges to fulfill and ship the final product per agreed timeframes. The customer is solely responsible for paying for all shipping and handling charges related to orders placed with GrandDog Bakery. GrandDog Bakery will not offer discounts or refunds of shipping and handling charges, so long as GrandDog Bakery received specific instructions or approval for using a particular shipping method and a shipping destination. The customer must have received a shipping estimate in advance of placing an order to have recourse to dispute the final shipping charges.
Due to daily changes in freight surcharges, GrandDog Bakery reserves the right to charge up to 10% above and beyond the estimated amount given.
INTERNATIONAL SHIPPING TERMS AND CONDITIONS
GrandDog Bakery welcomes International orders but special considerations are required. It is recommended that you speak directly with us before placing an International Order. International orders cannot be billed to a customer’s shipping account and will be shipped on GrandDog Bakery freight account. All shipping charges, including customs fees and import duties, will be prepaid at the time of purchase.
Your goods will be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility as we have no control over these charges.
International customers and customers shipping products internationally should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Due to the number of variables affecting delivery time, GrandDog Bakery does not offer guaranteed delivery dates for international shipments. GrandDog Bakery is not responsible for shipping delays or loss of goods caused by the carrier, customs departments, or any other outside influence.
All merchandise becomes the property of the purchaser at the time of shipment.
When ordering from GrandDog Bakery, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Some products in certain categories cannot be shipped to some countries. It is the purchaser’s responsibility to ensure that the items being ordered can be shipped to the destination country.
If you need to return a product to GrandDog Bakery, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers.
These terms are subject to change at our discretion and without advance notice.
Customer agrees that GrandDog Bakery is not accountable for delays in delivery occasioned by act of God, major shipper/carrier labor strikes, overseas customs or inspection delays or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers and in no case shall GrandDog Bakery be liable for any consequential or special damages arising from any delay in delivery.
IF YOU ARE SENDING PAYMENT, PLEASE SEND TO:
2722 Reunion Blvd
Austin, TX 78737
WE CANNOT BEGIN WORKING ON YOUR ORDER UNTIL WE HAVE PAYMENT OR UNTIL OTHER PLANS HAVE BEEN SPECIFICALLY MADE IN WRITING, IN ADVANCE.
In all cases where we have a check returned for Non Sufficient Funds, we will assess a $50.00 fee.
GrandDog Bakery stands behind the quality of our products and wants you to be completely satisfied with your order. If for any reason you are not, please contact customer service (512) 786-6626, Monday through Friday, 8:30 - 5:30 CST.
Before returning any merchandise, please speak with customer service to receive a Return Authorization (RA), the appropriate shipping address and other instructions.
Credit will be posted to your account or a refund issued upon receipt and inspection of any authorized returned materials.
If your order is custom printed, a full refund will not be given unless the order is defective and/or misprinted.
ORDERS RETURNED WITHOUT PRIOR APPROVAL WILL NOT BE ACCEPTED.
To ensure your satisfaction with the quality of the items you receive, we encourage you to request a sample prior to placing your orders. By ordering with GrandDog Bakery, you are stating that you are aware product variations may occur as a result of manufacturing processes, and that such variations are not flaws. All imprinted goods will be assessed for their tolerance within industry printing standards.
To be granted a full refund for any reason you must contact customer service within 5 days of receipt of your order. If a refund is granted, your items must be returned in new condition with original packaging and accessories.
If items are damaged during shipping, or are otherwise found to be broken or defective, we simply ask that the damaged or broken items be returned to us for inspection before we will issue a refund or credit. In some cases, emailed photos of the packing materials and the damaged goods may be requested by customer service.
In cases of damage, PrintGlobe is responsible for replacing the damaged items only, not the entire order.
YOU CANNOT RECOVER ANY DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST PROFITS, LOST SAVINGS, OR ANY OTHER INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY SERVICES PROVIDED OR MADE AVAILABLE TO YOU BY PRINTGLOBE OR ON ANY OF THE PRINTGLOBE WEB SITES. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
GrandDog Bakery is required by law to collect all applicable sales tax for any state, counties and cities in which we have associates or affiliates. GrandDog Bakery reserves the right to change our sales tax policy at any time, in accordance with sales tax laws.
Companies, individuals and organizations who are exempt from sales tax should provide us with a resale certificate by fax to 512-454-6704 or via email to customer service
ARBITRATION, CONSENT TO EXCLUSIVE VENUE AND JURISDICTION IN HAYES COUNTY, TEXAS, ATTORNEY’S FEES
Any and all disputes, claims or controversies arising out of or relating to this Agreement, the breach thereof, or any use of the Website (including all commercial transactions conducted through the Website) (“Claims”), except for claims filed in a small claims court that proceed on an individual (non-class, non-representative) basis, shall be settled by binding arbitration before a single arbitrator appointed by the American Arbitration Association (“AAA”) in accordance with its then governing rules and procedures, including where applicable the AAA Consumer Arbitration Rules. In agreeing to arbitrate all Claims, you and GrandDog Bakery waive all rights to a trial by jury in any action or proceeding involving any Claim. The arbitration shall be held in Travis County, Texas, and judgment on the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. This arbitration undertaking is made pursuant to and in connection with a transaction involving interstate commerce, and shall be governed by and construed and interpreted in accordance with the Federal Arbitration Act at 9 U.S.C. Section 1, et seq. This arbitration provision shall survive termination of this Agreement. Subject to the limitations set forth below, the arbitrator shall have authority to award legal and equitable relief available in the courts of the State of Texas, provided that:
The arbitrator shall not have authority to award punitive damages; and
Any and all claims shall be arbitrated on an individual basis only, and shall not be consolidated or joined with or in any arbitration or other proceeding involving a Claim of any other party. You and GrandDog Bakery agree that the arbitrator shall have no authority to arbitrate any Claim as a class action or in any other form other than on an individual basis.
For any Claims that are not subject to arbitration: (a) the exclusive jurisdiction and venue for proceedings involving Claims shall be the courts of competent jurisdiction sitting within Hayes County, Texas (the “Forum”), and the parties hereby waive any argument that any such court does not have personal jurisdiction or that the Forum is not appropriate or convenient; (b) you and PrintGlobe waive any and all rights to trial by jury with respect to any Claims.
In the event that either party initiates a proceeding involving any Claim other than an arbitration in accordance with this Section, or initiates a proceeding involving a Claim under this Section other than in the Forum, the other party shall recover all attorneys’ fees and expenses reasonably incurred in enforcing this Agreement to arbitrate and the Forum to which the parties have herein agreed.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of GrandDog Bakery or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of GrandDog Bakery and protected by U.S. and international copyright laws. Any reproduction, transmission, or republication of all or part of any document found on this site is expressly prohibited, unless PrintGlobe or the copyright owner of the material has expressly granted its prior written consent to so reproduce, retransmit, or republish the material. All other rights reserved.
The names, trademarks, service marks and logos of GrandDog Bakery appearing on this site may not be used in any advertising or publicity, or otherwise to indicate GrandDog Bakery’s sponsorship of or affiliation with any product or service, without GrandDog Bakery’s prior express written permission.
GrandDog Bakery assumes no responsibility for any material outside of PrintGlobe’s web pages that may be accessed through hypertext or other computer “links” and does not exert any editorial or other control over those other sites. You should carefully review their privacy statements and other conditions of use.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Children under the age of 18 are not eligible to use GrandDog Bakery’s services and we ask that minors not submit any personal information to us. GrandDog Bakery and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Unfortunately, no data transmission over the Internet or across mobile carriers and networks, or method of storage - electronic or otherwise - can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee its absolute security.IN NO EVENT SHALL PRINTGLOBE BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THE SITE, EVEN IF PRINTGLOBE OR AN AUTHORIZED REPRESENTATIVE OF PRINTGLOBE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
PRODUCT DESCRIPTIONS AND PRICING
GrandDog Bakery and its affiliates attempt to be as accurate as possible. However, GrandDog Bakery does not warrant that product descriptions, pricing or other content of this site or any other GrandDog Bakery owned site is accurate, complete, reliable, current or error-free. GrandDog Bakery encourages its customers to order samples of any product to insure complete satisfaction. GrandDog Bakery reserves the right to change pricing and offer a new estimate for any product, at any time, during the estimating and ordering process.